Due to the ongoing government restrictions that affect the whole of the United Kingdom and Northern Ireland, there may be delays to your parcel.
We are still open and aiming to dispatch your parcel within 24 hours of receiving your order, we are working as fast as we can, but there may be delays due to coronavirus-related measures put in place in our warehouse to keep you and our staff safe.
Our delivery partners are dealing with exceptionally high volumes, exacerbated by the coronavirus-related measures put in place in sorting centres and delivery offices to keep staff and customers safe. So, Please be patient.
General Question
Account & Passwords
The simple answer is yes, the main reason for this is so that you are able manage your purchases in one place.
You can simply reset it from the ‘My Account’ page.
Once you have received this you should get an email. If you do not receive the email please check your spam/junk folder.
Still having issues then please email customer@otito.co.uk.
Refunds & Returns
Delivery charges are non refundable, you will be refunded the cost of the product only. (This is only applicable if you have been charged delivery)
Delivery charges will be refunded in the following cases:
non-delivered item(s)
damaged/defective item(s)
incorrect item(s)
If you wish to return your order, please contact us within 14 days of your order being dispatched to receive your Returns Order Number.
Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.
The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by Otito.
In the rare event of a customer receiving an item which is damaged/defective* or incorrect (which were not advertised as damaged, unpackaged or no lid) we will arrange for postal/courier label, which you can drop of at a designated location. Once we are in receipt of your return, we can either offer a full refund for the goods, credit or a replacement order.
Office Opening Hours
Our offices are opening from:
Monday to Friday from
09:00 to 17:30 hrs
Closed during weekends and Bank holidays.
Payment & Security
We accept the following payment methods;-
Visa, Mastercard, Amex and Apple Pay.
We take your security very seriously, so all transactions are subject to authorisation and validation from ourselves and your card issuer.
We have secure symbol of the ‘padlock’ sign at checkout within the URL bar which means that you are in a secure setting and your details are safe and protected.
You may be asked to verify your payment via your card issuer depending on the set up of your bank, please note that this is for your own security and is implemented by your payment provider.
Further we use Stripe as our payment gateway, so rest assured that you can purchase on our site safely and securely.
To make your shopping experience with us quick and easy, we have the option for you to save your card details to your Otito account.
These details are held on our payment providers servers .
Our payment provider is Stripe.
details are saved securely, and will never be displayed on our system, we only show the last 4 digits so that you know which card to select.